THE SERVICE DELIVERY NINJA

Service Delivery professionals exist in almost every large, complex business from Financial Services to Pharmaceuticals.

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The role is vitally important to an organisation's successful operation but it isn't sexy, nor glamorous and often goes unnoticed, it can be a difficult and thankless task, consuming many hours and occasionally leaving the odd scar.

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With their unique combination of skills, service delivery managers can and do achieve some amazing things, but these are usually achieved in the shadows, where service delivery managers operate and when they return to after they have resolved the latest crisis that brings them to the front.

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This site is intended to bring service delivery professionals together, to enable discussion, share experiences, advice or maybe just to interact with fellow service delivery professionals who....."get it".

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Its also intended to help those who are not service delivery professionals (but rely on them), to understand, appreciate and "get" what were all about.